Cricket Exchange Complaints Policy

Cricket Exchange strives to provide fair and transparent gaming services. Users have the right to raise complaints or disputes regarding account activity, game results, or platform services.

18.1 Submitting Complaints

Complaints must be submitted through customer support with the following details:

• Username
• Transaction or bet reference
• Detailed description of the issue

18.2 Investigation Process

All complaints are reviewed promptly and investigated thoroughly. Relevant data, game history, and account activity may be reviewed to resolve the issue.

18.3 Resolution

The outcome of investigations will be communicated to the user. Decisions are final and binding unless external regulatory intervention is required.

18.4 Escalation

If a complaint cannot be resolved internally, Cricket Exchange may provide guidance on external dispute resolution channels, depending on applicable jurisdiction.